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CONTACT US

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For general questions or seminar registration-

Please contact one of our friendly Account Managers at 888-220-8520 or email info@perfectress.us

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HOURS OF OPERATION

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10AM-7PM ET Monday through Friday.

We are closed for business on all major holidays.

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TO PLACE AN ORDER

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The preferred method of placing an order is to visit the web link http://www.perfectressusorder.com, or you can also request the link to be sent to your email by calling one of our friendly Account Managers (10AM-7PM ET) at 888-220-8520.

We accept all major credit cards. Sorry NO cash, checks, or COD’s.

Please have the following items available when ordering-

Credit card number with the expiration date, 3-digit security code (on back), and the anticipated arrival date.

Orders received by 6:00pm (ET) will be shipped the same day.  Orders received after 6:00pm (ET) may be shipped out the following business day.

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SHIPPING AND DELIVERY CONCERNS

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While awaiting an order from Perfectress US please understand that we take NO responsibility for carrier delays. We ship UPS and offer NO reimbursements for delayed shipments.

For concerns, questions, and/or comments regarding shipping please call 888-220-8520.

When placing orders online, please ensure the correct shipping address, including suite and/or apartment numbers, is entered correctly. This information is required to ensure the delivery process is seamless. Failure to provide accurate information may result in your package being rerouted or delayed.  Rerouting charges are the responsibility of the customer.

Please note: ALL packages require a signature upon delivery. If for some reason a package is unable to be signed for and is returned, ALL additional shipping charges are the responsibility of the customer.

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LOST OR STOLEN SHIPMENTS

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Lost and/or stolen shipments can only be replaced at the expense of the customer. If the package is found by our shipping carrier, the customer’s account will be credited upon Perfectress US’ receipt of the package.

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SHIPPING DETAILS

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Regular ground shipments are sent via UPS GROUND.  Please allow 3-5 business days for Ground shipping.  Pricing is $15 and based upon an average order weight of 1 lb.  Larger parcels are subject to additional charges.

If Expedited shipping is required, prices are as follows:

  • 3 DAY $25

  • 2ND DAY (second day by end of day) $30

  • 2ND DAY AM (second day by 10:30 am) $35

  • NEXT DAY AIR (next day by 3:30pm) $45

  • NEXT DAY AIR AM (next day by 10:30am) $50

  • Saturday (Saturday delivery by Noon) – Please call for pricing

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RETURNS / EXCHANGES – HUMAN HAIR EXTENSIONS

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Human hair products that have been chemically altered and/or modified CANNOT be returned.

Human hair products that have been colored treated by the customer CANNOT be returned; with the exception of B-Colors with a claim of product defect – in this instance please refer the outlined section below.

  • Human hair that has been installed or altered (washed, brushed, combed or cut) CANNOT be returned.

  • All human hair products must be in a salable condition, with original packaging intact.

  • The return/exchanges must be made within 30 days of the date of the invoice.

  • All human hair returns/exchanges are subject to a 15% re-stocking fee.

  • Returns will not be accepted due to any allergic reactions, allergies must be reported during consultation.

  • Please contact one of our friendly Account Managers at 888-220-8520, prior to returning ANY item. Returns/exchanges shipped without the approval of an Account Manager CANNOT be honored.

  • Please note: Perfectress US is NOT responsible for ANY hair installation, hair removal or styling costs.

  • Shipping costs on returned/exchanged items are the responsibility of the customer.

  • We suggest using UPS or FedEx as a return carrier, in order to track the shipment, if necessary.

For claims regarding bad batches, dryness, tangling/matting, shedding, color fading/running, or any other issues concerning product quality, the following steps will be taken:

  • A sample of the hair in question must be sent back to Perfectress US; 10 Connections or 4 Tape Wefts; 1 Ultimate Link Weft or 2 Link Weft Minis.

  • The sample will then be tested to diagnose cause(s) of quality claims.

  • A determination and solution will be made and provided within 10 business days of receipt of product.

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PLEASE SHIP ALL RETURNS / EXCHANGES TO

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Perfectress US, 1951 Old Cuthbert Road, Suite 401, Cherry Hill, NJ 08034

Please make certain a copy of the sales invoice is sent with ALL packages.  If the sales invoice is lost or damaged please include a typed or written document including company name, contact name, phone number, address and the description of the items.

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