Terms Of Service

TERMS OF SERVICE
Last Updated: September 22, 2026
OVERVIEW
This website is operated by PERFECTRESS® US Inc. Throughout these Terms & Conditions (“Terms”), “Perfectress,” “PERFECTRESS,” “Perfectress US,” “we,” “us,” and “our” refer to PERFECTRESS® US Inc. “You” and “your” refer to any person or organization accessing our website, purchasing our products, creating an account, or using our services.
These Terms govern your use of perfectress.us, including our online store, professional accounts, educational resources, salon-locator services, customer-care services, and transactional text messaging program.
Please read these Terms carefully. By creating an account, placing an order, enrolling in a program, or otherwise accepting these Terms where they are presented for your agreement, you agree to be bound by them.
Our Privacy Policy describes how we collect, use, protect, and disclose personal information.
Accepting these Terms, creating an account, making a purchase, or providing a telephone number does not by itself enroll you in recurring text messaging. SMS consent is obtained separately as described below.
ELIGIBILITY AND PROFESSIONAL ACCOUNTS
You must be at least 18 years old and legally capable of entering into a binding agreement to create an account, make a purchase, or enroll in our SMS program.
If you act on behalf of a salon, company, or other organization, you represent that you have authority to act on its behalf.
Certain products, pricing, educational programs, or website features may be restricted to approved professional accounts. We may request information reasonably necessary to verify professional qualifications, business information, or eligibility.
You agree to provide accurate and current information and to update your account when that information changes.
You may not misrepresent your identity, professional qualifications, or business affiliation or use another person's account without authorization.
You are responsible for protecting your account credentials and for activities you authorize through your account. Please notify us promptly if you believe your account has been accessed without permission.
PRODUCT INFORMATION AND PROFESSIONAL USE
We make reasonable efforts to describe our products accurately, including colors, sizes, lengths, application methods, and intended uses.
Product photographs and images are provided for reference. The appearance of colors may vary because of photography, lighting, screen settings, and natural variations in human hair.
Please review product descriptions, application instructions, and care requirements before purchasing or using a product.
Products designated for professional application should be installed, maintained, and removed by an appropriately trained professional.
You are responsible for selecting products suitable for their intended use and following applicable instructions and care guidance.
Website content and educational materials do not replace any professional license, qualification, or consultation required by applicable law.
We do not guarantee identical results for every customer or a specific product lifespan unless expressly stated in an applicable written warranty.
Nothing in these Terms excuses a defective product, a material difference between a product and its description, or an obligation that cannot legally be excluded.
ORDERS, PRICING, AND PAYMENT
Orders are subject to acceptance, product availability, and payment authorization.
You agree to provide complete and accurate billing, shipping, and payment information and represent that you are authorized to use the payment method submitted.
Unless otherwise stated, prices are listed in U.S. dollars. Applicable taxes, shipping charges, and other disclosed charges will be shown before you complete your purchase.
We may update prices and availability for future purchases. Changes do not authorize us to increase the price of an existing accepted order without your agreement.
We may decline or cancel an order for a legitimate reason, including:

If an error affects your order, we may contact you for instructions or offer cancellation.
We will not substitute a materially different product or charge a higher price without your approval.
If we cancel an order after payment has been collected, we will refund the amount paid for the canceled items and any associated charges that must be refunded.
An automated order acknowledgment confirms receipt of an order but does not guarantee that every item is available or that the order has been accepted for fulfillment.
SHIPPING AND DELIVERY
Shipping options, charges, and applicable processing information are provided during checkout or through our published shipping information.
Delivery dates are estimates unless expressly identified as guaranteed.
Carrier delays, weather, transportation disruptions, and other circumstances outside our reasonable control may affect delivery.
These circumstances do not eliminate any cancellation, refund, or other rights provided by applicable law.
You are responsible for providing a complete and accurate shipping address.
Please contact us promptly regarding incorrect addresses, missing packages, damaged shipments, delivery problems, or incorrect items so that we can investigate and provide the appropriate assistance.
If we cannot ship an order within the timeframe required by applicable law, we will provide any required notice and cancellation or refund options.
RETURNS, EXCHANGES, AND PRODUCT CONCERNS
Returns, exchanges, store credits, and product-quality claims are governed by our Returns & Exchanges Policy in effect at the time of purchase, together with any applicable product-specific terms and legal requirements.
Please review the Returns & Exchanges Policy before placing an order and contact us before sending merchandise back.
Return eligibility may depend on the product's condition, packaging, whether the product has been installed, worn, altered, chemically treated, or otherwise used, and the requirements disclosed for that purchase.
Any final-sale designation, return restriction, or applicable restocking charge applies only as disclosed and to the extent permitted by law.
Nothing in these Terms or our Returns & Exchanges Policy eliminates remedies that applicable law requires for defective goods, incorrect shipments, or other circumstances in which a remedy is legally required.
PROMOTIONS, DISCOUNTS, AND REWARDS
From time to time, PERFECTRESS may offer discounts, coupon codes, referral benefits, rewards, or other promotions through our website or other channels.
These offers are subject to the eligibility requirements, expiration dates, exclusions, redemption limits, and other conditions disclosed with the applicable offer.
Discounts may not be combined unless the applicable offer specifically permits combination.
We may correct promotional errors and address fraudulent or abusive participation.
Changes to an offer will not retroactively alter an already accepted purchase except as permitted by applicable law.
This section relates to commercial offers available through our business and does not constitute consent to receive promotional SMS messages. The Perfectress US Customer Care SMS Program described below is not used for promotional broadcasts or third-party marketing.
EDUCATION, TRAINING, AND CERTIFICATION
Classes, online courses, demonstrations, certifications, and other educational services may be subject to separate registration, cancellation, attendance, completion, and refund requirements.
Those requirements will be provided with the applicable program.
Perfectress training or certification does not replace a government-issued cosmetology license or other professional credential required by law.
Participation in a class or receipt of a certificate does not guarantee employment, income, customer referrals, or a particular business result.
Educational materials are provided for authorized use and may not be recorded, reproduced, distributed, sold, or commercially exploited without our written permission except where permitted by law.
SALON LOCATOR AND STYLIST INTRODUCTIONS
Our salon locator may help users identify or request contact with participating salons or stylists.
A salon listing, stylist listing, referral, or Perfectress certification does not by itself create an employment, agency, partnership, or franchise relationship between PERFECTRESS and the listed provider.
Unless expressly stated otherwise, the salon or stylist is responsible for its own availability, pricing, consultations, appointments, services, licenses, and business policies.
When a customer specifically requests a salon or stylist introduction, we may use the information provided for the limited purpose of fulfilling that requested introduction as disclosed at the time of the request.
A salon or stylist introduction is separate from the Perfectress US Customer Care SMS Program. SMS opt-in information and messaging consent are not transferred to salons, stylists, affiliates, or other third parties for their own marketing or promotional purposes.
Requesting a stylist introduction does not enroll the customer in promotional text messaging.
PERFECTRESS US CUSTOMER CARE SMS PROGRAM
Program Name
The program is the Perfectress US Customer Care SMS Program, operated by PERFECTRESS® US Inc.
Program Description
The Perfectress US Customer Care SMS Program is used for transactional and customer-care communications with Perfectress customers who have opted in.
Messages may relate to:

PERFECTRESS may also respond by SMS when a customer initiates a text conversation requesting customer service.
A response to a customer-initiated message does not automatically enroll that person in recurring messages.
The Perfectress US Customer Care SMS Program is not used for unsolicited promotional broadcasts, affiliate marketing, third-party marketing, third-party lead generation, or the marketing of unrelated third-party products or services.
SMS Enrollment and Consent
Enrollment in recurring Perfectress US customer-care text messaging is optional.
Customers may enroll through the PERFECTRESS US website by providing their mobile number and affirmatively checking the separate SMS consent checkbox.
The SMS consent checkbox is separate from acceptance of our general Terms and Privacy Policy and is not preselected.
The signup disclosure states that by selecting the SMS checkbox, the customer agrees to receive recurring transactional text messages from PERFECTRESS regarding their account, orders, shipping, and customer service.
You must affirmatively select the applicable SMS checkbox before being enrolled in recurring transactional messaging through the website.
Consent to receive text messages is not a condition of purchasing goods or services.
Creating an account, placing an order, providing a telephone number, accepting these Terms, or accepting our Privacy Policy without separately opting into SMS does not enroll you in recurring text messaging.
You represent that you are the subscriber or authorized user of the mobile number provided.
Recurring Messages and Message Frequency
The Perfectress US Customer Care SMS Program is a recurring messaging program.
Message frequency varies depending on your account activity, orders, shipping activity, requests, and customer-service interactions.
You may receive more or fewer messages depending on the services you request and your interactions with PERFECTRESS.
Message and Data Rates
Message and data rates may apply.
Your wireless provider's messaging, data, and other charges are your responsibility.
PERFECTRESS does not charge a separate fee for participating in the SMS program.
Opting Out
Reply STOP to any Perfectress US text message to unsubscribe.
You may also request that PERFECTRESS stop sending recurring text messages by contacting:
Email: info@perfectress.us
Phone: 888-220-8520
We will process valid opt-out requests promptly and within the timeframe required by applicable law.
After opting out, you may receive one final non-promotional confirmation message stating that your unsubscribe request has been processed.
After your opt-out becomes effective, we will not send additional recurring messages covered by that opt-out unless you subsequently provide valid consent to re-enroll.
Opting out of SMS does not cancel an order, close your Perfectress account, or prevent us from communicating with you through another appropriate channel when necessary to fulfill a request or transaction.
Re-Enrolling
If you unsubscribe and later wish to receive recurring messages again, you may complete a new valid opt-in or use another re-enrollment method made available by PERFECTRESS.
A subsequent purchase or account login does not automatically restore withdrawn SMS consent.
Help
Reply HELP for help.
You may also contact Perfectress US customer care at:
Email: info@perfectress.us
Phone: 888-220-8520
Customer-Initiated SMS Conversations
Customers may independently text PERFECTRESS with customer-service questions.
Examples include questions about products, existing orders, new order requests, shipping, delivery, returns, replacements, and account assistance.
When you initiate an SMS conversation with PERFECTRESS, we may respond to the inquiry you initiated.
A one-to-one customer-care response does not constitute enrollment in a separate promotional messaging program.
Mobile Information and SMS Consent
Mobile information collected in connection with the Perfectress US Customer Care SMS Program may include your telephone number, SMS consent records, opt-in and opt-out status, messages exchanged with us, and information reasonably necessary to operate the messaging service.
We use this information to:

No Sale or Sharing of SMS Information for Marketing
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Mobile information and messaging consent will not be shared with third parties or affiliates for marketing or promotional purposes.
PERFECTRESS does not sell, rent, purchase, assign, transfer, or provide customer SMS consent to another business so that the other business can market to that customer.
SMS opt-in lists are not provided to:

for their independent marketing or promotional purposes.
Your SMS consent applies only to PERFECTRESS® US Inc. and the customer-care purposes described in this section.
Service Providers
We may provide limited information to telecommunications carriers, messaging platforms, hosting providers, customer-service providers, and other vendors that process information on our behalf solely as necessary to operate and support the Perfectress US Customer Care SMS Program.
Such service providers are not authorized by PERFECTRESS to use SMS opt-in information or mobile data for their own marketing or promotional purposes.
We may also disclose information when required by applicable law or valid legal process.
These limited operational or legally required disclosures do not constitute permission for another business to send marketing messages using your PERFECTRESS SMS consent.
Privacy Policy
Our handling of personal information is further described in our Privacy Policy:
https://www.perfectress.us/privacy-policy
The Privacy Policy is incorporated into these Terms as it relates to our handling of personal information.
The SMS-specific protections in these Terms apply notwithstanding any general data-sharing language elsewhere in our policies.
Carrier Disclaimer
Carriers are not liable for any delayed or undelivered messages.
Message delivery depends on your wireless carrier, device, network availability, and other technical conditions outside our control.
Supported Devices and Carriers
SMS availability may vary depending on your wireless carrier, mobile device, service plan, and geographic coverage.
We do not guarantee that all carriers or devices will support all messaging functions.
Mobile Number Changes
If you change, deactivate, transfer, or relinquish a telephone number enrolled in the Perfectress US Customer Care SMS Program, please unsubscribe or notify us promptly.
You are responsible for ensuring that the mobile number provided belongs to you or that you are otherwise authorized to use it.
Changes to the SMS Program
We may modify or discontinue the Perfectress US Customer Care SMS Program subject to applicable requirements.
A change to these Terms does not:

Where additional consent is legally required, we will obtain it separately.
INTELLECTUAL PROPERTY
The website and its original content, including PERFECTRESS branding, trademarks, logos, text, photographs, videos, graphics, educational materials, designs, and software, are owned by or licensed to PERFECTRESS and are protected by applicable intellectual property laws.
You may access and use these materials for their intended purposes.
Except where expressly permitted by us or applicable law, you may not copy, modify, reproduce, distribute, sell, license, or commercially exploit our intellectual property.
Professional account access or purchasing a product does not transfer ownership of our intellectual property or provide an unrestricted license to use our trademarks.
REVIEWS AND USER SUBMISSIONS
You are responsible for reviews, photographs, comments, and other content you submit.
You must possess the necessary rights and permissions to submit that content.
You retain ownership of your submissions.
When you intentionally submit content for public display on our website, you grant PERFECTRESS a non-exclusive, royalty-free license to host, reproduce, format, and display that content as reasonably necessary for the intended public use.
We may remove content that is unlawful, fraudulent, abusive, infringing, spam, unrelated to the relevant product or service, or improperly discloses another person's private information.
Nothing in these Terms prohibits honest reviews or lawful complaints.
Private customer-service messages and account information are not authorized for public marketing use merely because they were provided to us for assistance.
ACCEPTABLE USE
You agree not to use our website or services to:

These restrictions do not prohibit conduct protected by applicable law.
THIRD-PARTY LINKS AND SERVICES
Our website may contain links to websites or services operated by other organizations.
Those services may be governed by their own terms and privacy practices.
A link does not automatically constitute an endorsement of that third party.
Please review the applicable policies before providing information to an external service.
Nothing in this section allows third parties to use your Perfectress SMS opt-in data or messaging consent for their own marketing.
PRIVACY
Our collection, use, protection, and disclosure of personal information are described in our Privacy Policy:
https://www.perfectress.us/privacy-policy
Accepting these Terms does not replace any separate consent required for cookies, advertising, text messaging, or other activities for which separate consent is required.
SMS opt-in information and mobile messaging consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.
WEBSITE AVAILABILITY AND WARRANTIES
We aim to maintain a useful and reliable website, but we do not promise uninterrupted access or immediate correction of every technical problem.
We may temporarily suspend or restrict website features for maintenance, updates, security, or operational purposes.
Except for express commitments we make and obligations imposed by law, general website functionality and informational resources are provided on an “as available” basis.
Nothing in this section excludes an express product warranty, excuses inaccurate product descriptions, or eliminates any legal remedy that cannot lawfully be excluded.
LIMITATION OF LIABILITY
For customers using our website or products primarily for business or resale purposes, and only to the extent permitted by applicable law, PERFECTRESS will not be responsible for indirect or consequential commercial losses such as lost profits or business interruption resulting from website unavailability or technical failures.
This limitation does not apply to fraud, willful misconduct, gross negligence, personal injury, damage to tangible property, or liability that cannot lawfully be limited.
For purchases made primarily for personal, family, or household purposes, these Terms do not eliminate statutory consumer protections, applicable warranty rights, or legally required remedies.
Nothing in these Terms limits a refund or remedy that PERFECTRESS is legally required to provide.
SUSPENSION AND TERMINATION
We may suspend or terminate access to an account or service when reasonably necessary to address fraud, security threats, unlawful activity, material violations of these Terms, or failure to meet applicable eligibility requirements.
Where appropriate and reasonably practicable, we may provide notice or an opportunity to resolve the issue.
Suspension or termination does not automatically eliminate obligations relating to accepted orders, refunds, warranties, valid privacy requests, or SMS opt-out requests.
GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the State of New Jersey and applicable United States federal law.
This choice of law does not deprive you of mandatory protections that otherwise apply.
Disputes may be brought before a court with appropriate jurisdiction in New Jersey except where applicable law permits or requires a claim to be brought elsewhere.
You are encouraged to contact us about a concern so that we have an opportunity to address it.
Contacting us is not a prerequisite to exercising a legal right, filing a complaint with a government agency, or bringing an otherwise permitted claim.
These Terms do not impose mandatory arbitration or waive your right to pursue a claim in an appropriate court.
CHANGES TO THESE TERMS
We may update these Terms to reflect changes in our services, operations, or applicable requirements.
The updated version will display a revised “Last Updated” date.
Where required, we will provide additional notice or obtain renewed agreement.
Unless applicable law requires otherwise, changes apply prospectively and do not retroactively alter completed purchases or previously accrued rights.
Changes to these Terms do not renew, restore, or expand SMS consent.
GENERAL PROVISIONS
These Terms, together with applicable additional terms presented for a particular transaction or service, form the agreement concerning their subject matter.
Specific terms accepted for a particular product or service may control over conflicting general terms solely with respect to that product or service and subject to applicable law.
If any provision is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Our failure to enforce a provision on one occasion does not waive our ability to enforce it later.
Nothing in these Terms requires you to waive a right that cannot lawfully be waived.
CONTACT INFORMATION
Questions about these Terms, purchases, accounts, privacy, or the Perfectress US Customer Care SMS Program may be directed to:
PERFECTRESS® US Inc.
1951 Old Cuthbert Rd, Suite 401
Cherry Hill, NJ 08034
United States
Phone: 888-220-8520
Email: info@perfectress.us
Website: perfectress.us

Terms Of Service

Product unavailability;

A material pricing or listing error;

Inability to verify payment;

Suspected fraud;

Violation of disclosed purchase restrictions; or

Other circumstances that reasonably prevent fulfillment.

Customer accounts;

Existing orders;

New order requests initiated by the customer;

Order confirmations;

Requested order changes;

Shipping and delivery;

Package delays;

Returns;

Replacements;

Product questions;

Color or product-selection assistance;

Customer-service requests; and

Other transactional or customer-care matters related to a customer's interaction with PERFECTRESS.

Provide transactional and customer-care messages;

Respond to customer inquiries;

Maintain consent records;

Process and honor unsubscribe requests;

Provide technical and customer support;

Prevent fraud or misuse; and

Comply with applicable legal requirements.

Advertisers;

Affiliate marketers;

Lead generators;

Salons;

Stylists;

Other brands; or

Other third parties

Reinstate a previous opt-out;

Transfer your SMS consent to another business;

Convert customer-care consent into promotional consent; or

Expand your consent to unrelated message categories.

Commit fraud;

Violate applicable law;

Impersonate another person;

Infringe intellectual property rights;

Transmit malicious software;

Interfere with website operation;

Attempt unauthorized access;

Harvest personal information without authorization; or

Circumvent security or access restrictions.